Refund Policy
1. Overview
At MEDHAYU, operated by Kalpatantra Pvt Ltd, we prioritize customer satisfaction. This Refund Policy governs the conditions under which refunds will be issued and the procedures for requesting a refund. By making a purchase from www.medhayu.com, you acknowledge that you have read, understood, and agreed to this policy.
2. Eligibility for Refund
2.1 Digital Products (Courses, Study Materials, Books)
- Refunds are only available for digital products (e.g., e-books, courses) if the product has not been accessed or downloaded.
- Refund requests for digital products must be submitted within 7 days of purchase.
2.2 Software Products
- Refunds are available for software products, provided technical issues prevent proper usage and our support team is unable to resolve the problem.
- Refund requests must be made within 14 days of purchase.
2.3 Physical Products (Bulk Orders)
- Physical products sold under the Oshadham brand are eligible for refunds if they are defective, damaged, or the wrong product was delivered.
- Refund requests must be made within 14 days of receipt. The products must be returned in unused, original condition and packaging.
3. Non-Refundable Items
- Personalized or customized items.
- Products purchased during sales or with promotional codes.
4. How to Request a Refund
- Submit a refund request by emailing support@medhayu.com with your order number, date of purchase, and reason for the refund request.
- Our customer care team will respond within 5 business days. If approved, refunds will be processed within 10 business days back to the original payment method.
5. Special Conditions
Refund requests that do not comply with this policy or where fraudulent activity is suspected may be denied at our sole discretion.
